Nearshore BPO: customer support, sales and back-office
Dedicated bilingual teams from LATAM that work inside your CRM, your tooling and your time zone — indistinguishable from a local hire to your customers, at a fraction of the cost.
The Xternus core. We design, document and operate the three functions where a dedicated nearshore team has the most leverage: customer support and CX, sales development and revenue ops, and recurring back-office.
Every team starts in 4–6 weeks, runs on written playbooks and auditable SLAs, and reports on a shared dashboard from day one. We agree the scope with you (a full process, a part of it, a market or a campaign) and how the team integrates with yours: side-by-side reinforcement or a stand-alone pod.
Multilingual coverage on demand: English and Spanish always; German, French, Portuguese and Italian where the market needs them.
Customer support: high volume, high standards
L1 and L2 technical support, ticket triage, omnichannel customer service and post-sales operations. Agents with written playbooks, clear SLAs and structured escalation back to your team.
Native bilingual coverage (English/Spanish) with European languages on demand. Common stacks: Zendesk, Intercom, Freshdesk, HubSpot Service, Salesforce Service Cloud.
Sales development: a system, not heroics
Dedicated SDR pods, outbound campaigns, sales admin and lifecycle nurture. SDRs that prospect, qualify and book meetings against your ICP and your sales playbook — same time zone as your AEs.
Stack-native: Salesforce, HubSpot, Outreach, Salesloft, Apollo. Visibility into every dial, email and meeting on a shared dashboard.
Back-office: the invisible engine
Recurring administrative processes, billing operations, data entry with built-in QA, document handling and listing/transaction ops. Standardised playbooks and elastic capacity without payroll debt.
Ideal for recurring volumes with seasonality or processes that today depend on a single person and don't scale with internal hiring.