SMB & Mid-Market Call Centers
Small and mid-size multilingual call centers
Stand-up and operate a small or mid-size call center from LATAM — inbound, outbound or blended — with multilingual capacity, predictable cost and the discipline of a managed operation, not a freelancer pool.
Expected impact
<30 sec
average answer time on inbound
–50%
cost vs. an onshore SMB call center
24/7
coverage available on demand
How we deliver it
Small operations are where most generic BPOs underdeliver: too small to staff dedicated supervisors, too big for ad-hoc agents. Xternus runs SMB-scale call centers with the same operational discipline as larger contracts — written scripts, recorded calls, QA, dashboards.
Inbound (customer service, order intake, appointment setting), outbound (sales, surveys, win-back) or blended. Multilingual coverage in English, Spanish, German, French, Portuguese and Italian on demand.