Nearshore BPO from LATAM, with the firm's leadership on every account
Xternus is a boutique BPO that runs dedicated bilingual teams from Latin America for US and EU mid-market companies. We operate customer support, sales development and back-office functions, and we combine specialised hiring, consulting, tooling and applied AI when the process needs it. Our teams work inside your tools, your processes and your culture — indistinguishable from local hires to your customers.
Our purpose
To give US and EU teams the bilingual operating capacity they need to grow without inflating local payroll. We add Spanish-speaking coverage to your team, or stand up multilingual nearshore pods (English, Spanish, German, French, Portuguese, Italian) for the functions where it has the most leverage — at a fraction of the fully-loaded cost of an equivalent hire in San Francisco, New York, London or Berlin.
How we operate
We start where the leverage is biggest — usually customer support or sales development — and expand into back-office, consulting, tooling or applied AI as the operation matures. Our distributed teams in Mexico and Argentina run on written playbooks under daily coordination from Xternus. The firm's leadership joins weekly calibrations and monthly business reviews on every account.
Where we operate from
HQ in Madrid, Spain. Operating teams distributed across Mexico (CDMX, Guadalajara, Mérida) and Argentina (Buenos Aires, Córdoba, Mendoza). We cover US Eastern, Central, Mountain and Pacific time zones natively, plus full EU business hours when needed.
Frequently asked questions
Who are we?
A boutique nearshore BPO designed for US and EU mid-market teams that want the cost advantage of LATAM without giving up the operational discipline of a managed engagement. We design and run customer support, sales development and back-office with bilingual teams, and we extend with hiring, consulting, tooling and AI when the process needs it.
What is our mission?
To help mid-market companies in the US and EU build, improve and scale critical functions without inflating local payroll — with teams that work like in-house, and the firm's leadership involved on every account.
Who do we work with?
US and EU mid-market companies (and units inside larger organisations) that need to professionalise, scale or transform their customer support, sales development or back-office operations. We work both with companies new to nearshore and with teams that already use offshore providers and want a higher-discipline alternative.
What languages do we cover?
English and Spanish on every engagement by default. German, French, Portuguese and Italian on demand for travel, hospitality, B2B SaaS and other multilingual operations. Native or business-fluent agents — not generic translation.
What size of engagement do we take on?
Engagements are sized by the process, not by a rigid contractual minimum. From a single bilingual EA to multi-pod teams of 50+ agents — we start with the headcount the process needs and scale up or down as volume evolves.
How is the team composed?
Senior operations and sales leads, sector-specialised agents based in Mexico and Argentina, process and change-management consultants, and applied-AI experts. Every account has a partner from Xternus as the direct point of contact.
What's our way of working?
Actionable diagnosis, target operating model, team live in 4–6 weeks, weekly calibration and monthly business review against auditable KPIs. We prioritise execution over PowerPoint and structured knowledge transfer to the client.
How do we ensure confidentiality and compliance?
NDAs and strong data-governance practice. GDPR-aligned, with auditable trails for every interaction and adaptation to client-specific regulatory requirements (HIPAA-aware workflows, financial services, insurance, EU AI Act roadmap).
What outcomes can clients expect?
–55% fully-loaded cost vs. an equivalent local hire, +45% throughput per FTE in back-office, team operational in 4–6 weeks, and elastic scaling without payroll debt. Each engagement defines specific KPIs from day one.
How is the contract structured?
Flexible models: monthly retainer for dedicated teams (2-month minimum, monthly renewal after that), fixed price for closed projects (diagnostics, workshops, tool implementation), or a mix of both. We bill only the hours executed — no paying for local holidays. All engagements have written deliverables and success criteria.
What makes Xternus different from a generic BPO?
Four things. First, the firm's leadership is involved on every account — it's the operating model, not a sales claim. Second, our teams integrate into your flows, tools and culture, working as if they were on your payroll. Third, we don't sell isolated pieces: we combine BPO, hiring, consulting, tooling, training and AI in the mix that actually moves the KPI. Fourth, we measure outcomes monthly and bring strategy down to real execution.
How do we get started?
Send a brief via the contact form or email. Within 48 hours you'll have an options brief with cost compared against a local hire. No sales pressure.