Xternus LYRA
Turnkey voice AI agents: design, deployment and operation under SLAs. Maintained by Xternus, integrated with your telephony and CRM. For phone support, qualification and high-volume vocal processes.
LYRA builds and operates turnkey voice AI agents. We design the conversational flow for your case (phone support, lead
qualification, reminders, surveys), train the agent on your operating playbook and deploy it integrated with your telephony and CRM.
But LYRA doesn't end at deploy: we operate it under domain-specific SLAs — transcription quality, containment rate, latency, escalation
to human when needed. If quality drops, we fix it. If the script changes, we iterate it. You receive a running operation, not an IT
project handed over.
How we approach it
Discovery + conversational design
We map the use case, define flows, identify human handoff paths and agree on domain-specific quality and latency SLAs.
Build + integration
We build the agent on your operating playbook, integrate it with your telephony (SIP/VoIP) and CRM, and wire handoffs to your human team.
Monitored go-live
We run in parallel to your human operation the first weeks, calibrate against SLAs and tune the script with real data before scaling volume.
Ongoing SLA-backed operation
We maintain the agent, monitor quality, iterate the script, manage model versions and respond to incidents. Monthly KPI report.
Key benefits
- Turnkey deployment integrated with your telephony and CRM
- Operated by Xternus under SLAs (not deploy-and-forget)
- Human handoff when the case requires it
- Native multilingual (ES, EN, others on demand)
- Continuous script improvement from real call data
Methodologies and tools
FAQ
When do you NOT recommend voice AI?
When the conversation requires sustained empathy (sensitive aftersales, complex complaints) or long context that's hard to convey to the model. In those cases LYRA does initial qualification and escalates to a human, it doesn't try to resolve.
What if the agent gets it wrong?
We audit sample calls weekly and run a 24/7 incident channel. If quality drops below SLA, we rollback to the previous script or model and iterate before redeploying.
Does it work with our current telephony?
Yes in most cases. We integrate via standard SIP/VoIP (Twilio, Genesys, Avaya, Asterisk) and wire the handoff to your existing CRM (Salesforce, HubSpot, Zendesk).
Two ways to start a conversation
Self-diagnose your operation in 5 minutes, or talk directly with a partner.