Parcel Incident Management

We recover up to 4% of your logistics costs by managing compensation claims and refunds related to loss, damage, or billing errors. At Xternus, we audit every shipment to detect inefficiencies and claim what is rightfully yours, activating flexible talent, structured processes, and specialized technology to recover credits from your carriers. This approach prevents your internal teams from allocating time and resources to complex, low-value administrative tasks, allowing them to focus on what truly drives business growth.

This service creates a direct impact on your margins by enabling a systematic recovery of capital that translates into an average of 4% of your total shipping costs, delivering an immediate improvement in ROI. We become a strategic extension of your customer support team, working seamlessly alongside your support department or taking the first line of management within our Customer Management & Back Office solution. This ensures a professional customer experience and full traceability. In addition, we operate under a success-oriented model, where our structure is aligned with your measurable results, billing based on the amounts effectively recovered and enabling immediate deployment without complex technological integrations.

Our methodology is built on precise detection and structured follow-up, applying proprietary processes designed to identify billing discrepancies or damage-related incidents that often go unnoticed in day-to-day operations. We monitor every claim rigorously until the reimbursement is effectively received, ensuring control and discipline under Risk, Compliance & Resilience standards. While we operate autonomously, you retain full control of the process through our Digital, Technology & AI solutions, which analyze thousands of shipments each month to guarantee complete transparency.

Through clear and actionable dashboards, you can track in real time the amount recovered, the status of each claim, and the monthly evolution of your logistics efficiency. Our centralized credit management system reconciles carrier reimbursements with your accounting records, ensuring full financial consistency. With an 82% success rate in submitted claims and the capacity to audit more than 30,000 shipments per month, this efficient and scalable model strengthens your profitability and transforms logistics losses into direct capital recovery.