Appointment and booking management
Dedicated team that captures, confirms and reschedules appointments and bookings across channels — phone, web, chat and email — with automated confirmations and staggered reminders that cut no-shows.
We run appointment capture and confirmation for sectors where a full calendar is revenue. We handle inbound calls, web forms, chat
and email; we integrate appointments into your calendar or booking system; we send automated confirmations and staggered reminders; we
manage cancellations and waitlists to minimize gaps. For seasonal sectors, we scale peaks in days — not months. For services where
first response drives conversion (clinics, workshops, leisure), we guarantee < 2-minute response in contracted hours.
How we approach it
Multichannel capture
Calls, web forms, chat and email funnel into one flow with agreed qualification and routing criteria.
Confirmation and reminders
Instant SMS or email confirmation; staggered reminders at 24h and 2h with one-click reschedule.
Changes and cancellations
We reschedule cancellations by calling the waitlist or reopening the slot in your system before revenue is lost.
Calendar reporting
Occupancy rate, no-shows, conversion per channel and handle time, on a live shared dashboard.
Key benefits
- No-show reduction of 15-30% with staggered reminders (24h, 2h)
- Lead-to-appointment conversion with < 2-minute response SLAs
- 24/7 or extended-hour coverage to capture out-of-hours leads
- Active waitlist: cancellations are auto-filled before revenue is lost
- Native integration with your existing calendar, CRM or booking system
Methodologies and tools
FAQ
Do you work with our existing booking system?
Yes. We operate inside your Calendar, your Bookings, your HubSpot or the vertical system you use (OpenTable, TheFork, clinic software, etc.). You don't need to change anything.
Do you cover outside office hours?
We combine teams in Spanish and LATAM hours to extend coverage to evenings, nights and weekends without your internal team working overtime.
How do you ensure call quality?
Calls recorded with consent, weekly QA sampling and joint review with your internal lead. Auditable commercial KPIs.
Two ways to start a conversation
Self-diagnose your operation in 5 minutes, or talk directly with a partner.