Bilingual teams
from LATAM.
Local cost cut in half.
Customer support, sales and back-office from LATAM. In your tools. Indistinguishable from a local hire.
We run dedicated teams for customer support, sales development and back-office from LATAM. They use your CRM, your dialer, your inbox and your playbooks. Your customers never know they are not on payroll with you.
Multilingual coverage on demand: English and Spanish always; German, French, Portuguese and Italian where the market needs them. No gig-economy, no rotating freelancers — managed teams with documented playbooks.
the work nearshore unlocks
These are the three areas where US and EU mid-market teams over-spend on payroll, lose senior time on admin and leave revenue on the table — and the three areas where a dedicated bilingual team from LATAM has the most leverage.
High volume, high standards, bilingual by default
L1/L2 technical support, ticket triage, omnichannel customer service and post-sales operations. Agents with written playbooks, clear SLAs and structured escalation back to your team. Your customers get the same answer, just faster.
A predictable system, not heroics
Dedicated SDR pods, outbound campaigns, sales admin and lifecycle nurture. Same time zone as your AEs, native English conversation, deep tooling experience (Salesforce, HubSpot, Outreach, Salesloft, Apollo).
The invisible engine that slows the business
Recurring administrative work, billing operations, document handling and data entry with built-in QA. We standardise the process and operate it elastically — no payroll debt and full traceability.
Pick the shape that fits the work. All three run on the same operating model: dedicated people, written playbooks, shared dashboards and a delivery lead from Xternus.
Managed BPO teams
Dedicated pods for support, sales or back-office — in your tools, in your time zone, multilingual on demand.
Executive virtual assistants
Bilingual EAs that take inbox, calendar, vendor and admin work off senior people — at a fraction of a US local hire.
SMB call centers
Stand up a small or mid-size call center end-to-end — inbound, outbound or blended — with multilingual coverage.
We work with mid-market teams in industries where speed, bilingual capacity and operational discipline matter more than the lowest hourly rate.
Real Estate (US)
ISA pods, transaction coordinators and listing ops — bilingual, fast.
SaaS & Tech
SDRs, L1/L2 support and customer success without burning runway.
Travel & Hospitality
Multilingual 24/7 traveler care for hotels, OTAs and tour operators.
Professional services
Bilingual back-office for accounting, legal and consulting firms.
A modern nearshore engagement isn't just a body shop. We are responsible for the whole process — including weekly QA, monthly reviews and continuous improvement.
Process diagnosis
We map the current operation, identify bottlenecks, single-person dependencies and hidden cost. We agree what to outsource and in what shape.
Design & standardise
We document playbooks and define SLAs. Recruit and train the LATAM team. In hybrid mode, integrate with your tools and flows.
Launch & transfer
The team goes live with daily side-by-side support. Shared dashboard from day one. We calibrate to the agreed KPIs.
Improve & scale
Monthly reviews, process iteration, AI-assisted automation with measured ROI, and team adjustments based on real demand.
Notes and analysis for operators evaluating how to add nearshore capacity to their teams. No sales pressure.
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Hemos notado una mejora importante de la productividad en el equipo interno. Era algo que no esperábamos.
Tell us the function, current volume and the outcome you're after. Within 48 hours we'll send back an options brief with cost compared against a US-based hire.